Refund and Returns Policy for RiseVibe Luxury Watches

Effective Date: December 5, 2024

At RiseVibe, we take pride in offering high-quality, luxury watches and aim to provide an exceptional shopping experience for all our customers. We understand that shopping online can sometimes be tricky, and we want to ensure that you feel confident and satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a clear and simple returns and refunds policy to make the process easier for you.

1. Returns

We offer a 30-day return window from the date of delivery. If you wish to return your purchase, please ensure the following conditions are met:

  • Return Eligibility: To be eligible for a return, the product must be in new, unused, and undamaged condition. All original tags, packaging, and accessories must be included. The watch should not show signs of wear, scratches, or any other damages. Watches that have been resized or altered in any way are not eligible for a return.
  • Initiating a Return: To begin the return process, please reach out to our customer service team via email at info@risevibe.site or call us directly at (330) 542-0592. Provide your order number, the reason for return, and any other relevant details so we can assist you promptly.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or if we made an error in processing your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item arrives safely.
  • Return Timeframe: Returns must be received by us within 30 days from the date of delivery. Any returns received after this period will not be eligible for a refund or exchange.

2. Refunds

Once your return has been received and inspected, we will process your refund. The refund will be credited to your original payment method within 7-10 business days from the date we receive the returned item. Please note the following:

  • Refund Processing: We will notify you via email once your return has been processed. Refunds will be made for the purchase price of the item, excluding any shipping or handling fees, which are non-refundable.
  • Refund Method: Refunds will be processed using the same payment method you used for your original purchase. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

3. Exchanges

We understand that sometimes you may prefer a different size, color, or style of watch. If you wish to exchange your watch, please follow these steps:

  • Return First, Then Exchange: If you want to exchange your watch for a different item, please return the original watch within the 30-day return period. Once your return has been processed, you can place a new order for the watch you want to receive.
  • Exchange Process: To avoid delays, please make sure that the item you wish to exchange is in brand new, unused condition with all the original packaging and accessories. If your exchange involves a price difference, we will either issue a refund or charge the difference based on the exchange’s value.

4. Defective or Damaged Items

If you receive a defective or damaged item, we are truly sorry for the inconvenience. Please contact our customer service team within 7 days of receiving the item. We will work with you to resolve the issue as quickly as possible. You may choose between:

  • A full refund, including the original shipping charges, or
  • A replacement watch (at no additional cost), depending on availability.

In the case of defective or damaged goods, we will cover the cost of return shipping. Please email us at info@risevibe.site or call us at (330) 542-0592 with detailed information about the damage or defect, including photos, so we can process your claim as quickly as possible.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Final sale items that are marked as non-returnable at the time of purchase.
  • Watches that have been worn, altered, engraved, or personalized in any way.
  • Any products that are damaged or misused by the customer after delivery.

6. How to Return Your Item

To begin a return or exchange, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@risevibe.site or call (330) 542-0592. Provide your order number and details of the item you wish to return or exchange.
  2. Return Authorization: Our customer service team will send you a Return Authorization and guide you through the next steps.
  3. Prepare Your Return: Repack the item securely, ensuring that the watch, packaging, and all accessories are in original condition.
  4. Ship Your Return: Send the return package to the address provided by our team. We recommend using a trackable shipping service for your return.

7. Contact Information

For any questions or concerns about your order, returns, or refunds, please feel free to reach out to us. We are happy to assist you.

We are committed to ensuring that every customer enjoys their shopping experience at RiseVibe, and we look forward to serving you!